Refund & Cancellation Policy

Your subscription fee is the amount quoted to you and agreed before your account is activated. There is no fixed public price list, and no long-term contract: each month stands alone.

• On the 26th of each month, an invoice is raised for the following calendar month.
• You have from the 26th until the end of that month to pay it, online, through Razorpay.
• If it is unpaid when the new month begins on the 1st, access to your console is paused.
• Paying restores access immediately.

Because you always pay before a month starts, you are never charged for a month you have already used and never billed for one you did not agree to.

To cancel, contact us at clients@poloju.dev before the 26th of the month. No invoice will be raised for the month ahead and no further payment will be taken.

Cancellation takes effect at the end of the period you have already paid for. You keep full access until then — cancelling does not cut you off mid-month.

If you cancel after an invoice has been raised but before paying it, simply do not pay it: access ends when that month begins and nothing is collected.

We do not refund:

• Part-months. If you cancel mid-month, the remainder of that paid month is not refunded — you keep the service for the rest of it instead.
• Months in which the service was available to you and you chose not to use it.

We do refund:

• Duplicate payments, or any amount charged more than once for the same month.
• An amount charged that does not match the fee agreed with you.
• A payment taken after you had already cancelled in writing.
• Any case where applicable law requires a refund.

Approved refunds are returned to the original payment method through Razorpay, normally within 5–7 working days, though your bank may take longer to show it.

If a payment fails, no invoice is marked paid and nothing is collected — you can simply try again from the Billing page in your console.

If money leaves your account but your console still shows the invoice as unpaid, do not pay again. Contact us with the Razorpay payment ID and we will reconcile it. If a second payment has already gone through, we refund it in full.

Email clients@poloju.dev from the address registered on your account, with your business name, the invoice number (shown on your Billing page, e.g. INV-202609-0001), and the reason.

We respond within 24 hours and will tell you plainly whether the refund is approved and, if not, why.

This policy sits alongside our Terms of Service. Where the two describe the same thing, the Terms govern.